Refund Policy

 

Digital Product Refund Policy

Due to the nature of digital content, Lionsorbet Ltd does not offer refunds or accept returns for digital products once the files have been delivered, accessed, or downloaded. This is in line with UK consumer protection regulations for digital content.

By purchasing a digital product, you acknowledge and agree that: 

  • You lose your right to cancel under the Consumer Contracts Regulations once the digital product has been delivered or downloaded.
  • Refunds will not be offered simply because you no longer want the item or ordered it by mistake. 

Exceptions — Refunds Will Be Granted If:

  • The files do not work at all (e.g. cannot be opened in standard software).
  • The files are corrupt or incomplete.
  • The product was not as described, and a valid claim is raised within 30 calendar days of purchase.

Before Purchasing:

  • Please double-check the image sizes, formats, and quantities to ensure you’re ordering correctly.
  • Where digital products can be previewed (such as sample image packs or demo files), no refund will be given.
  • For products not yet created or customised, refunds may be considered if the delivered file clearly differs from what was advertised.

If you believe your case falls under the exceptions above, please contact us at [your email] within 30 days of your purchase with a description of the issue and relevant proof.

Branded Content & Design Services Refund Policy

For any product or service listed as bespoke or branded content, such as customised videos, graphics, or other design work, we offer refunds only up to the point of delivery.

Once the final files have been delivered via email or file transfer, we are unable to offer a refund. This is due to the nature of the work, which involves time, skill, and resources dedicated specifically to your brand — including, but not limited to, the integration of your logo, website URL, or other brand assets.

Important:

  • It is your responsibility to ensure that the final files are compatible with your website, platform, or intended use.
  • We strongly recommend reviewing any previews or drafts sent during the process before final delivery.

If you have concerns about a delivered file, please get in touch and we’ll do our best to assist, however, refunds will not be issued once the final branded content has been sent.


All jewellery animations, images, and files created by Lionsorbet Ltd are licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License

Have a question?

If you have any further questions or issues please email us directly at info@lionsorbet.com